Return & Refunds Policy

asherlanterns.com is committed to providing high-quality Home Decor Products to our customers worldwide. We understand that sometimes a product may not meet your expectations, and we want to ensure your satisfaction with every purchase. Please read our Return and Refund Policy below for guidance on how to proceed with returns.

• All returns must be requested by emailing [email protected] within 30 days of receiving your order.
• Once your return request is approved, you will receive further instructions on how to proceed.
• Customers are responsible for the return shipping costs unless otherwise agreed upon with our customer service team.

To be eligible for a refund, the following conditions must be met:

• The product must be in its original packaging and in unused condition.
• Returns must be initiated within 30 days of receiving the order.
• Proof of purchase is required for all returns.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

If you wish to exchange a product for a different item, please contact us via email at [email protected] to discuss the exchange process.

Some items are non-refundable, including gift cards and clearance items. These items are marked as non-refundable at the time of purchase.

If you have any questions or concerns about our Return and Refund Policy, please email us at [email protected]. Our customer service team is here to assist you and ensure your shopping experience with asherlanterns.com is a positive one.